FAQ's

1. How long does shipping take?

Orders are delivered within 5–8 business days for USA, UK, and Canada.

2. How long does order processing take?

Orders are processed within 1–2 business days.

3. Do you offer returns?

Yes. We offer a 14-day return policy after delivery.

4. How do I request a return?

Email us at support@pookyy.shop with your order number and reason for return.

5. When will I receive my refund?

Refunds are processed within 5–7 business days after inspection.

6. Can I cancel my order?

You can cancel within 12 hours of placing your order.

7. What payment methods do you accept?

We accept:

• Credit/Debit Cards

• Shopify Payments

• Other secure checkout methods

8. Is my payment secure?

Yes. All payments are encrypted and securely processed.

9. Do you ship internationally?

Currently we ship to USA, UK, and Canada.

10. My product arrived damaged. What should I do?

Contact us within 48 hours with photos, and we’ll replace or refund.